SOA Shipping, Returns & Refunds

1. Shipping

SOA currently ships within South Korea via Korea Post.

Shipping costs KRW 4,000 per order. Orders with a merchandise total of KRW 100,000 or more after discounts qualify for free shipping. No additional delivery surcharge applies to Jeju Island or other island and remote areas.

In-stock items are dispatched within 1–3 business days after payment is completed. Delivery typically takes a further 1–3 business days after dispatch. Delivery to Jeju Island and other island or remote areas, or delays affecting the carrier, may require additional time. We will notify you if a dispatch delay is expected.

Business days exclude Saturdays, Sundays, and public holidays in South Korea.

2. Order Cancellations

Orders can be cancelled for a full refund before dispatch. If your order has already been dispatched, please follow the return procedure after receiving it.

For orders cancelled before dispatch, refunds are processed within 3 business days of cancellation.

3. Requesting and Sending a Return

For change-of-mind returns, contact customer service within 7 days of receiving your order. This is the deadline for notifying us of your return request, not the deadline for the returned parcel to reach SOA.

Customer service: soa.store.kr@gmail.com
Return address: [Return address]To be confirmed

Please provide your order number, the name used for the order, the item you wish to return, and the reason for the return. For defective or incorrectly delivered items, photographs can help us resolve the issue more quickly.

For change-of-mind returns, arrange a tracked shipment yourself and pay the return postage directly to the carrier upfront. We recommend Korea Post. Pack the item together with its included accessories and retain your tracking number.

For defective or incorrectly delivered items, customer service will provide return or collection instructions. SOA will cover the necessary shipping costs.

4. Return Shipping Costs

Customers are responsible for return postage for change-of-mind returns.

If you paid the original KRW 4,000 delivery charge: that original delivery charge remains your responsibility and is not refunded. It will not be charged a second time.
If you received free shipping and return the entire order, or a partial return reduces the retained merchandise total below KRW 100,000: KRW 4,000 for the original delivery will be deducted from your refund.
If the retained merchandise total remains at least KRW 100,000 after a partial return: your free-shipping benefit remains in place.

The free-shipping threshold is calculated using merchandise totals after discounts. SOA will not charge you again for return postage that you have already prepaid directly to the carrier.

If the return is due to a defect, an incorrect delivery, or another issue for which SOA is responsible, you will not be charged the relevant shipping costs.

5. Item Condition and Exchanges

Opening packaging to inspect an item, or briefly trying it on without damaging it or reducing its value, does not by itself prevent a return. Please retain tags and included accessories in their original condition wherever possible.

Change-of-mind returns may be restricted in accordance with applicable law if the item has been damaged or its value has been significantly reduced through customer use, washing, alterations, staining, or similar causes.

For changes of size or color, please return the original item and place a new order. The new order is subject to the shipping terms applicable to that order.

If an item is defective, incorrectly delivered, or does not match its advertised description or the purchase agreement, you may request an exchange or refund at no additional cost. The statutory withdrawal period is within 3 months of receiving the item and within 30 days of discovering, or reasonably being able to discover, the issue. If a replacement is unavailable, we will issue a refund.

6. Refunds

Within 3 business days of receiving your returned item, we will check its condition and process your refund, accounting for any shipping charges that are your responsibility.

Refunds are issued through the original payment method. Card and eligible digital-wallet payments are refunded by cancelling the relevant transaction. The time required for funds to appear or a credit limit to be restored depends on the payment provider. If a bank-account refund is necessary, customer service will provide instructions.

We do not charge a separate return-processing or restocking fee. Matters not covered by this policy are handled in accordance with applicable South Korean law and the Consumer Dispute Resolution Standards. This policy does not limit your statutory consumer rights.